WE DO NOT DELIVER TO POSTCODES BT, JE and GY
We use Hermes for the other parcels of which 55% is usually delivered Next Day and the rest is 2 days after dispatch excluding weekends and Bank Holidays. We may dispatch your order on a weekends or Bank Holiday, this because in times when we have higher than normal demand for our products, we work overtime to make sure that they are sent out on the next available working day.
DELIVERY IN THE UK – We charge a standard flat rate of £3.50 per order for standard delivery which takes 1-4 days. The timeframe is from when the parcel is dispatched. This option will be delivered by Royal Mail, Hermes or DHL.
FREE UK DELIVERY on all orders over £30 when placed on our website ONLY. This option will be delivered by Hermes or DHL The timeframe is from when the parcel is dispatched.
NEXT DAY DELIVERY this option is available to our customers and usually takes 1-2 days for delivery depending on the postcode of the delivery and will be delivered by Hermes or DHL. The timeframe is from when the parcel is dispatched.
Orders are dispatched within 24 hours depending on how busy we are.
Hermes (also known as myhermes) will take 1-3 working days after dispatch also. We keep a close eye on deliveries and up to now Hermes are delivering on time.
RETURNS: Requested by customers due to change of mind, must have return of postage paid by the customer and must be in perfect condition with all original packaging, otherwise they will not be accepted. Any returns due to change of mind the customer will be responsible for the return postage cost. Any refused parcels by the customer will incur a £5.95 fee upon return of the parcel to us for the return postage cost/admin fee which will be deducted from the refund amount due back to the customer. Any parcels that are posted back to us (postage paid by customer) will just have order value refunded, minus original postage. We do this to cover our costs of sending and returning items that help us to keep our items competitive. The above will not be charged if we have mistakenly sent you the wrong items as we will cover the postage to you and from you if we have to recover the items that we wrongly sent to you.
PLEASE NOTE: Any addresses that are incorrect once sent out, ( wrong postcodes, missing house numbers / road names, etc ) that means the courier cannot deliver the parcel, will if these are returned to us, will have original postage deducted, plus return postage that we get charged and a re-labelling fee of 55p that the couriers charge to relabel the parcel back to us, so a fee of £5.95 per parcel will be deducted from the total order value.
Any order sent through Hermes courier will do 3 attempted deliveries.
NOT ALL COURIERS LEAVE CARDS, so an attempted delivery will not always mean that a card is left.
The couriers do not get paid however if they do not deliver, so it is in their interest to deliver the parcel.
After 3 attempts the parcel will be sent back to the sorting depot to be returned to us, The postage paid will be retained if order is returned to us, as postage has been charged to attempt to deliver the order in the first place.
If this happens, once the parcel arrives back with us, we will refund the customers order, minus the postage paid in the original order.
It is advisable if you have ordered and know a delivery will be coming to make arrangements for someone to be at home, or leave a note of where the parcel could be left.
ORDERS NOT RECEIVED
We can request further details from Hermes regarding the delivery.
Any customer who maintains non receipt of the order that is showing as delivered will be required to fill out and sign a Hermes Declaration form for non receipt of goods and email a copy to us prior to us being able to offer either a replacement or a refund, as this is a requirement by Hermes.
Once the goods have been delivered to you, you are responsible for protecting them against loss or damage.
Please be careful when opening packages to ensure none damage of the item.
We hope that you will enjoy the products you have ordered.
If however you are unhappy with your order, please contact us first letting us know the reason you wish to return the items.
Items can be returned to us within 14 days of receipt for a refund, in line with The Consumer Protection (Distance Selling) Regulations 2000.
Items returned must be in a resale-able condition for a refund to be issued.
The buyer is responsible for the cost of returning the order.
If the item is damaged or incorrect upon receipt, a pre-paid mailing bag will be sent out to you to return the goods to us.
Once received back we will send out the correct goods to you, or a refund will be issued for the product.
All returns are required to be accompanied with a copy of invoice or receipt, showing details of the order, so the return can be identified.
We will provide a full refund of postage costs for a returned item, if the return is a result of an error that the company has made or the goods are faulty.
PLEASE NOTE: Any addresses that are incorrect once sent out, ( wrong postcodes, missing house numbers / road names, etc ) that means the courier cannot deliver the parcel, will if these are returned to us, will have original postage deducted, plus return postage that we get charged and a re-labling fee of 55p that the couriers charge to relabel the parcel back to us, so a fee of £5.95 per parcel will be deducted from the total order value.
FAULTY / DAMAGED ORDERS – Please be aware faulty orders must be returned within 14 days from date of receipt for a full refund or exchange.
Should an order be faulty please contact us within 14 days of receipt to arrange the return of the item.
Please put a note in your parcel with the original order number and your name.
Updated 8th December 2021