Returns

/ Returns

We hope that you will enjoy the products you have ordered.

If however you are unhappy with your order, please contact us first letting us know the reason you wish to return the items.

Items can be  returned  to us within 14 days of receipt for a refund, in line with The Consumer Protection (Distance Selling) Regulations 2000.

Items returned must be in a resale-able condition for a refund to be issued.

The buyer is responsible for the cost of returning the order.

If the item is damaged or incorrect upon receipt, a pre-paid mailing bag will be sent out to you to return the goods to us.

Once received back we will send out the correct goods to you, or a refund will be issued for the product.

All returns are required to be accompanied with a copy of invoice or receipt, showing details of the order, so the return can be identified.

We will provide a full refund of postage costs for a returned item, if the return is a result of an error that the company has made or the goods are faulty.

RETURNS:  Requested by customers due to change of mind, must have return of postage paid by the customer and must be in perfect condition with all original packaging, otherwise they will not be accepted. Any returns due to change of mind the customer will be responsible for the return postage cost. Any refused parcels by the customer will incur a £5.95 fee upon return of the parcel to us for the return postage cost/admin fee which will be deducted from the refund amount due back to the customer. Any parcels that are posted back to us (postage paid by customer) will just have order value refunded, minus original postage. We do this to cover our costs of sending and returning items that help us to keep our items competitive. The above will not be charged if we have mistakenly sent you the wrong items as we will cover the postage to you and from you if we have to recover the items that we wrongly sent to you.

PLEASE NOTE: Any addresses that are incorrect once sent out, ( wrong postcodes, missing house numbers / road names, etc ) that means the courier cannot deliver the parcel, will if these are returned to us, will have original postage deducted, plus return postage that we get charged and a re-labling fee of 55p that the couriers charge to relabel the parcel back to us, so a fee of £5.95 per parcel will be deducted from the total order value.

FAULTY / DAMAGED ORDERS – Please be aware faulty orders must be returned within 14 days from date of receipt for a full refund or exchange.

Should an order be faulty please contact us within 14 days of receipt to arrange the return of the item.

Please put a note in your parcel with the original order number and your name.

Wax Melt Shop
c/o The Crafty Yarn Shop Ltd
Units 1 and 2 Meadow Way
Swinton Meadow Business Park
Swinton
S64 8BE